Every piece we create is made with passion and pride. And will not leave the workshop until we are 100% satisfied with the result. This is the reason why we also want our clients to feel satisfied and love their pieces.
In case you want to return your Rudolf Heltzel piece you can visit our shop, send us an email at info@rudolfheltzel.com or give a call at +353 (0)56 7721497 .
Exchanges are offered for pieces purchased through our shop.
Items that have been engraved or specially altered at your request (including ring sizes, bracelet sizes or chain lengths) and bespoke items, unfortunately cannot be returned.
Pieces must be unworn, in their original packaging.
* Please note – Pieces purchased in store and paid deposits can be returned for exchange for another item or for a credit note. Unfortunately we are unable to offer money back.
THE STEPS
Please follow these simple steps to return your purchase to us.
- Contact us to notify us of your return and advise whether you would like to exchange your piece or if you would prefer a credit note.
- Return the piece, along with the original packaging.
- Provided the piece is in its original condition, we will process the exchange/credit note immediately.
Please note
- International duties and taxes that have been paid on receiving an item cannot be refunded by Rudolf Heltzel Jewellers.
QUESTIONS
If you have any questions at all that haven’t been answered here do get in touch – our team is always happy to help!